SUPPLIERS

Managing the Supply Chain effectively has become ever more critical in today’s very competitive marketplace. For more than 60 years, TNB has been powering the nation’s progress and recognizes that success in this endeavor is supported by a strong supplier base. Without strong supplier relationships, especially in these challenging times, neither party will succeed.

By working together, TNB and its suppliers can both continue to grow in the future. Thus, we believe it is critical that our suppliers and contractors have a thorough understanding both of our business and our expectations of their performance.

Interested to explore business opportunities with TNB?

Definition

Supplier Individual

Companies or any parties supplying product to TNB.

Contractor Individual

Companies or any parties providing Works and Services to TNB.

This section explains our basic and mandatory requirements that suppliers must comply to before working with TNB. Click on any of the following links to get started.

This section will provide you with information on the end-to-end TNB procurement process. Click on any of the following links to get started.

Rules and regulations have been established for guidance and compliance by all suppliers/contractors. Penalties established for violations of the said rules and regulations are not meant to be punitive but corrective.

TNB shall take the appropriate measures against all erring suppliers in order to keep the integrity of its purchasing system and to maintain a pool of competent suppliers/contractors.

Procurement Code of Conduct

We believe that all supplier relationships should be based on principles of good governance such as integrity, accountability, fairness and no tolerance rule towards bribery and corruption

These principles are given force in a detailed Procurement Code Of Conduct (Code) which is constantly revised to capture changes in law, reputation demands and changes in the business.

Breach of The Code

Suppliers/contractors who have committed a breach of the Code shall be subjected to the following action:

1. Penalties or any contractual or legal remedies under the law
2. Immediate termination of contract
3. Disclosure of nature of breach to TNB
4. Blacklisted by TNB and shall be precluded from tendering for any work in the supply chain for the specified period. The directors of the Company may also be blacklisted

Requirements from Suppliers

Other than being subjected to carry out works properly and in accordance with the contract, all TNB suppliers / contractors are obligated to adhere to principles and policies prescribed in the TNB Procurement Code of Conduct. In fulfilling these responsibilities, suppliers, their employees and representatives must:

1. Read, understand and internalize the Code
2. Comply with the Code
3. Report possible violations of the Code by informing Authorized Representatives of TNB
4. Cooperate fully in any investigation or audit by Authorized Representatives of TNB with regards to compliance to this Code

To ensure the compliance of the Code, suppliers must:

1. Maintain all accurate and complete documentations to support compliance
2. Provide Authorized Representatives of TNB with complete and unrestricted access to relevant records, upon TNB’s request
3. Allow Authorized Representatives of TNB to conduct confidential interviews with their management, directors and employees individually
4. Allow Authorized Representatives of TNB to conduct site visits to the suppliers’ locations in any manner
5. Respond promptly to inquiries from Authorized Representatives of TNB regarding implementation of the Code

Disclosure Policy

TNB supplier may be asked to sign a non-disclosure agreement (NDA) depending on the level of information disclosed during the course of business. TNB has a non-disclosure agreement form, and it is our policy to use our form.

Information provided to suppliers such as drawings, specifications, procedures, schedules, or forecasts may be considered proprietary and confidential to TNB.

As such, supplier shall not use, transmit or disclose this information to any third party except in accordance with the terms of the non-disclosure agreement.

Overview Of SRM

Introduction

What is the Supply Chain Management (SCM) Project?

Procurement Division has charted its 5 years business plan for 2010-2015 with the full support of ICT Division, one initiative identified is the holistic implementation of the Supply Chain Management (SCM) Project.

This project framework is intended to provide the Procurement Division with the technological ability to implement best practice procurement processes, analyses and standardisation to create value opportunities and sustain efficiency, transparency and consistency.

What are the five modules in the SCM Project?

The SCM Project will acquire and implement a solution suite integrating to our existing application portfolios in accordance with the solution framework and will be implemented in 5 modules:

Objectives

• To monitor policy and process compliance
• To automate and improve operational business processes
• To better manage vendor development programs
• To give holistic visibility and control of suppliers in TNB
• To give in-depth visibility into TNB’s procurement spends

Benefits

E-tendering / E-purchasing

Features:

• Demand Aggregation.
• Online RFXs & auctioning – allows buyers to establish sources of supply for works and services
• Front and web enablement for full tender & award process using project management and document sharing facilities; functions for tenders/bids prequalification, comparison and evaluation.
• Event-triggered workflow and notification.

Expected Benefits:

• Shorter lead time from tender to award.
• Improvement in the visibility, transparency and manageability of sourcing process.
• Improvement in buyer negotiating power by embedding best practices sourcing techniques across enterprise.

Enterprise Contract Management

Features:

• A central searchable database for all types of agreements.
• Contract authoring – template supports and rule-based wizards for the full legal document.
• Contract distribution, usage & renewal.
• Performance & Compliance management – configurable alerts and notifications for milestones and renewal/expiration management.

Expected Benefits:

• Centralization and search ability of all legal agreements in a single repository.
• Ease of contract compliance monitoring by the alerting mechanism for milestones and renewal/expiration monitoring.

Supplier-Buyer Portal

Features:

• Interactive platform for both buyers & suppliers.
• Suppliers – register online, purchase tenders; participate in bids; download orders; view account & performance data; maintain profiles/catalogs; submit invoice, vendor complaint management.
• Buyers – creating RFXs; requisitioning, order processing and approvals; contract administration and vendor evaluation.

Expected Benefits:

• Accelerate the speed and accuracy of information exchange for both buyers and sellers.

Supplier Relationship Management

Features:

• Online registration and document exchange capabilities.
• Survey tool to gather feedback and manage qualitative data.
• Functionality to track and manage supplier performance.
• Platform for credentials management.
• Alerting system for dates and milestones management.

Expected Benefits:

• Enable supplier collaboration (on boarding and document exchange); segmentation and development; diversity and risk management; and performance management.

Spend Analytics

Features:

• Spend Data Aggregation.
• Data Cleansing & Enrichment.
• Spend Analytics & Reporting.
• Spend Initiative/Project Management.

Expected Benefits:

• Enable identification and prioritization of cost savings opportunities.
• Drives compliance to category sourcing strategy.
• Avoid resources misallocation at early stage.

Ebook

• FAQ Pendaftaran, Pembaharuan dan Penyertaan Tender

User/Password

Suppliers need to register first using Registration of Suppliers (ROS) to obtain valid username and password.

Supplier Self Service (SUS)

Click button above to login into SUS Portal (for Vendors) and SRM /SPM (for TNB users)

Please click here for the guideline to remove system compatibility setting before login to the system

SUS Terms & Conditions [English | Bahasa Melayu]

Important Notice :

• TNB Menyokong ESG Dengan 100% Pengaktifan e-Invoice
• Notice of Closure of Single Service Desk Telephone Line and Face-To-Face Meeting with TGBS Employees
• Pemakluman Berhubung Keperluan Business Continuity Plan (BCP) di dalam Dokumen Tender TNB 
• Standard Operating Procedure (SOP) Bagi Kerja-Kerja Projek TNB Semasa Dan Selepas Tempoh Perlaksanaan Perintah Kawalan Pergerakan (PKP) Berikutan Wabak COVID-19
• Self Reset Password
• Sales and Service Tax (SST) Implementation.
• Online Payment for Vendor Registration Fee via Supply Chain Management System (SCMS)
• Supply Chain Management System (SCMS) Implementation
• Tender Fee Online Payment Via Supply Chain Management System (SCMS)

Introduction

Tenaga Nasional Berhad has developed Supplier Self Service (SUS). SUS is a hosted solution that reduces costs in the procurement cycle as it improves business document exchange and content flow. SUS is a hosted solution that reduces costs in the procurement cycle as it improves business document exchange and content flow. Supplier Self-Services can be accessed easily using a Web browser and is tailored for the procurement of goods as well as services.

This Web-based portal will offer our suppliers the opportunity to access their own purchase orders, invoice, and payment information through a secured login to the Portal.

With TNB Supplier Self Service Portal, you will be able to register for portal access using this website.

Objectives

Supplier Self Service (SUS) is a hosted solution that reduces costs in the procurement cycle as it improves business document exchange and content flow. SUS can be accessed easily using a Web browser and is tailored for the procurement of goods as well as services.

This Web-based portal will offer our suppliers the opportunity to access their own purchase orders, invoice, and payment information through a secured login to the Portal.

Benefits

• Supplier can access system to view ePO, contract status, invoice status, payment status and new tender
• Supplier can be submit tender/RFx on line
• Supplier can initiate and post “details of technical work completion or material delivery”
• Supplier can post invoice electronically
• Supplier can receive PO acknowledgements and PO change communication

Workflow

Supplier Self Service (SUS) Workflow

Contract Lifecycle Management

Click the related button above to login into CLM Portal

Notice: Access Changes In Contract Lifecycle Management (CLM) TNB

Introduction

Welcome to TNB Contract Lifecycle Management

Contract lifecycle management (CLM) is the proactive and collaborative, efficient management of a contract from initiation of Letter of Intent, Letter of Acceptance, Contract Document, Addendum/Variation Order until the closure of the contract.

CLM also manage the compliance of contract issues including Performance Security management, Assent to Deed of Assignment/Factoring, delay damages and termination of contract. Implementing CLM can lead to significant improvements in cost savings and efficiency.

Objectives

• Contract Lifecycle Management (CLM) is designed to manage the contract life-cycle from the initiation of contract award up to the closure of the contract file through web-based portal
• CLM would be able to assist the Supplier to collaborate and communicate with TNB besides to track the updated contract status
• CLM can be effectively managing all types of contracts, including the automation of alerts and reminders to the Suppliers

Benefits

• Supplier would be able to access system to view status of Letter of Intent, Letter of Acceptance, Addendum, Variation Order
• Supplier would be able to review the contract status (documentation and enforcement)
• Supplier would be able to collaborate with TNB on contract management issue through online
• Supplier would be able to receive relevant notification and reminders in the system

User Guide

A. General

1. Protection of the System Security via Password Management
2. Registration Guidelines : English | Bahasa Melayu
3. Certificate Renewal Guidelines: English | Bahasa Melayu
4. Supplier First Time Login
5. Update Company Information
6. Creation of Sub IDs
7. Maintain Supplier Certificates/ Supplier Details
8. TNB New/Renew Vendor Online Payment (FPX)
9. Preview and Print Approved Certificate
10. Sijil Guna Pakai (SGP)

B. eTender

1. Single Envelope - Bidder Intent, Participate, Create and Submit Respond
2. Two Envelope - Bidder Intent, Participate, Create and Submit Respond

User Manual

1. Single Envelope - Bidder Intent, Participate, Create and Submit Respond
2. Two Envelope - Bidder Intent, Participate, Create and Submit Respond
3. User Guide (Supplier) - TNB eTender Online Payment (FPX)
4. User Guide (External) - Public Tender Participation
5. User Guide - Tender (Contract Paperless)
6. User Guide - Tender Submission (Procurement Cycle Digitalization – PCD)

C. ePO/ e-Invoice Related

1. Acknowledge Purchase Order (PO)
2. Initiate & Resubmit Service Entry (SE)
3. Initiate & Resubmit Service Entry (only for DN)
4. Accept Good Receipt (GR)
5. Create & Resubmit Invoice New​
6. E-Invoice for Blanket Purchase Order
7. Check Payment Status
8. FAQ for e-invoice
9. Info Pack

Introduction to e-Invoice : English | Bahasa Melayu

1. Acknowledge PO : English | Bahasa Melayu
2. Initiate Service Entry : English | Bahasa Melayu
3. Partial Service Entry : English | Bahasa Melayu
4. Create Invoice Service : English | Bahasa Melayu
5. Create Invoice Service SST : English | Bahasa Melayu
6. Create Invoice Service Without SST : English | Bahasa Melayu
7. Accept Good Receipt : English | Bahasa Melayu
8. Create Invoice Material : English | Bahasa Melayu
9. Create Invoice Material SST : English | Bahasa Melayu
10. Create Invoice Material Without SST : English | Bahasa Melayu
11. Check Payment : English | Bahasa Melayu
12. ADOA : English | Bahasa Melayu
13. Retention Sum PO : English | Bahasa Melayu
14. Retention Sum Invoice : English | Bahasa Melayu

D. Contract Lifecycle Management (CLM)

1. CLM Supplier Manual

Video Walkthrough

A. ePO

1. Material ePO
   • Purchase Order Response : Bahasa
   • Supplier Acceptance of GR : English | Bahasa Melayu
2. Service ePO
   • Purchase Order Response : English | Bahasa Melayu
   • Service Confirmation in SUS Portal : English
   • SUS Supplier Creates Invoice : English | Bahasa Melayu

    

Single Service Desk (SSD), TGBS

TNB Suppliers who may have queries or need clarifications please contact our Single Service Desk (SSD) team via:-

Tel: +603 - 8929 9595

 Email: Please make sure only one of these email addresses is in the "To" field, if there are other emails, please enter in "cc" field

• [email protected] (for procurement)
• [email protected] (for finance)

Important Notice:

• Notice of Closure of Single Service Desk Telephone Line and Face-To-Face Meeting with TGBS Employees
• Standard Operating Procedure (SOP) Bagi Kerja-Kerja Projek TNB Semasa Dan Selepas Tempoh Perlaksanaan Perintah Kawalan Pergerakan (PKP) Berikutan Wabak COVID-19
• Sales and Service Tax (SST) Implementation.
• Online Payment for Vendor Registration Fee via Supply Chain Management System (SCMS)
• Implementation of Electronic  Purchase Order (ePO) through Supply Chain Management System (SCMS).

Introduction

Welcome to TNB Online Supplier Registration

Thank you for your interest to become a Supplier to TNB, For smooth registration, please ensure

1. You have readily scanned all certified supporting documents
2. You have entered and attached all the necessary documents and information. Upon full comprehension of the reading materials, please proceed to enter your data and complete this activity by selecting the ‘Send’ button at the end of the registration page.

Banking Notice :-

In line with government initiatives to reduce the use of cheques, TNB has provided direct crediting payments to the supplier account. Charges imposed by the bank shall be deducted, where applicable.

For fast crediting of payment, suppliers of TNB are encouraged to open a Maybank account.

Objectives

At TNB, we value the strong base of suppliers we have developed and upon whom we depend as they work reliably to help us meet the highest standards of service. We periodically review our relationships to ensure we continue to engage suppliers who are eager to be measured by their excellent service, on-time deliverables and competitive pricing.

With the implementation of Registration of Supplier [ROS], TNB and suppliers will be able to communicate on a single platform to bring advantage to all parties involved.

Benefits

• Suppliers will be able to register online from wherever together with scanned supportive documentations
• Suppliers will be able to print the registration certificate upon approval of the registration
• Suppliers will be able to update and maintain their own company data in the system

Workflow

Registration of Supplier (ROS) Workflow

User Guide

1. Overview of Supplier Registration
2. Registration of Supplier : English | Bahasa Melayu
3. TNB New/Renew Vendor Online Payment (FPX)
4. Supplier First Time Login | Pengwujudan ID dan Katalaluan Pertama Kali
5. Creation of New User ID

Video Walkthrough

1. Registration of Supplier  English | Bahasa Melayu
2. Supplier First Time Login English | Bahasa Melayu
3. TNB New/Renew Vendor Online Payment (FPX) English | Bahasa Melayu
4. Maintain Supplier Certificates/Supplier Details English | Bahasa Melayu